We are seeking a skilled System Administrator for a long-term opportunity with one of our partners. The role is expected to start around May/June 2025, with options for either a permanent position or a long-term freelance contract.

Key Responsibilities:
  • Administering and maintaining the current BMC Remedy ITSM environment, with a planned transition to BMC Helix.
  • Providing first-level support and handling user inquiries.
  • Analyzing incidents and preparing escalations for second-level support.
  • Managing system configurations, including data imports and master data maintenance.
  • Monitoring applications and servers to ensure system reliability.
Requirements:
  • Experience in administering and supporting BMC Remedy ITSM or similar enterprise applications.
  • Strong technical knowledge of both application and server environments.
  • Quick learner with a proactive approach to problem-solving.
  • Proficiency in German (spoken and written) is essential to the position.
  • Ability to work on-site near Bern, Switzerland, with the possibility of hybrid work