A rapidly growing tech company is seeking a dynamic Director of Customer Experience to lead their efforts in driving B2B client growth and satisfaction.


The Role

As the Director of Customer Experience, you will inspire and lead a high-performing team while ensuring customer satisfaction and retention. Key responsibilities include:

• Leading and managing the Customer Success function.
• Building and maintaining strong client relationships.
• Developing and implementing strategies aligned with business objectives.
• Streamlining customer success processes for scalability and efficiency.
• Analyzing client data to identify trends and improvement opportunities.
• Partnering with cross-functional teams to drive success.

Qualifications

• 8+ years of experience in customer success, account management, or a related field, with at least 5 years in a leadership role (preferably in tech or SaaS).
• Proven ability to lead teams, define strategies, and deliver measurable results.
• Experience managing complex, high-value accounts on a global scale.
• Strong analytical mindset and problem-solving capabilities.
• Excellent communication and relationship-building skills.

Benefits

• Competitive compensation and benefits package.
• Opportunities for career progression and professional development.
• A collaborative and supportive work environment.

If this opportunity resonates with you, feel free to reach out! 😊