How do we broach meaningful, person-centered customer success in an increasingly digitalised world? With the right tools, techniques, and talent team, delivering a world-class customer service is a given. Hoping to build out your customer success function from the ground up? Looking to fill your first senior customer success role? Here are some tips from the specialist digital tech recruiters at Trust in SODA to get you started.
People Before Pixels: While technology plays a vital role, prioritize building a team with exceptional interpersonal skills. Look for individuals who can connect on a human level, understand customer needs, and build trust.
Data-Driven Decisions, Customer-Centric Focus: Leverage data and analytics to identify customer trends and pain points, but never lose sight of the individual. Use these insights to personalize the customer experience and proactively address challenges.
Empowerment is Key: Equip your CSMs with the tools and resources they need to thrive. This includes fostering a culture of ownership and providing opportunities for professional development.
Need support from our specialist tech recruiters? We’ve got you covered. Contact the team today to learn more about our community-led approach to the hiring process.
Nestled lakeside in the shadow of the Alps, the Swiss canton of Zug is renowned for its picturesque beauty and high standard of living. In recent years, Zug has added to its long list of enticing features to emerge as a thriving tech hub.
Often hailed as Europe's Blockchain capital, Zug’s Crypto Valley is home to some of the best tech talent you’ll find anywhere.
With its innovative, startup-friendly environment and favourable business conditions, Zug has become a top destination for innovators and job seekers alike.
Whether it’s advancements in Blockchain, Healthcare, Fintech, or cloud and infrastructure, Zug boasts opportunities across an impressive range of sectors and disciplines. In fact, we love the place so much that we opened a physical office there! If you’re looking for tech recruiters in Switzerland, then we’ve got you covered. After recently obtaining our SECO license, we’re excited to expand our services further into Switzerland, and Zug has proven to be the ideal launchpad.
Whether you’re hoping to hire or get hired, our Swiss recruitment division is equipped with the means to help. Our community-led hiring methodology can help you navigate tech talent shortages and plug skill gaps with diverse, engaged, best-in-class candidates.
As a B Corp accredited recruitment firm, we’re eager to partner with businesses that share our vision of a fairer, greener future for all. Switzerland, a world leader in sustainable business, represents the perfect opportunity to form impactful partnerships in this space.
If you’re interested in learning more about Trust in SODA, get in touch with the team today, we’re always happy to make new connections.